Our vision is to make effective use of Outsourcing one of the key driving forces behind the success of all businesses and organizations. We aim to establish a long term working relationship with all our clients by empowering their businesses with superior and uninterrupted IT support and solutions. High standards of teamwork, technical excellence, unparalleled customer satisfaction and work ethics define who we are and what we do.
Established in 2012 and run by a team of young professionals with an aggressive and innovative approach towards work, MSP Technologies is already a name to reckon with in the field of Offshore IT service providers. MSP Technologies, with a strong instinct for growth aims to provide quick solutions and unending technical support to clients for enhanced end user/ customer satisfaction. We understand that all business needs are different and a ‘one glove fits all’ approach towards solutions can be disastrous for any company. That is why at MSP Technologies, we take that ‘extra’ time to understand your business and your specific needs and then strive to provide the most suitable IT solutions.
What We Do
MSP Technologies offers Remote IT Consulting services that make your IT Helpdesk solutions oriented, quick, effective and responsive. We offer services that
- Improve your SLA (Service Level Agreement).
- Increase Help Desk Availability (24×7).
- Improve Response Rate by adding more resource at a cost of 1:2.
- Increase FCR (First Call Resolution) Rate.
- Increase Closure & Resolution Rate.
What Gives Us The Edge
- Single POC (Key Account Manager) for all your outsourcing needs.
- Excellent communication skills.
- Excellent soft skills & customer service skills to ensure that your clients keep coming back for an unmatched IT support experience.
- Experienced, well qualified and professionally adept workforce.
- World class infrastructure for our delivery centers.
- Upscale or downsize your Helpdesk with ease.
- You don’t have to spend on training cost.
- You don’t have to spend on hiring as every resource we deliver will be on our payroll.
- No infrastructure cost, we have a world class ready infrastructure to upscale on the go.
Who We Are
MSP Technologies brings together fine talent and a skilled professional approach with its diligent team of IT specialists. Armed with extreme technical expertise and knowledge of ITIL, MCITP, VCP and RHCE among other, the workforce has been meticulously picked up from the various big names of the IT industry like Microsoft, VMware, Dell and HP.